Case Studies

I provide business strategy and technology support for your largest initiatives. The below case studies represent my most recent work.

Stephen Reed 12/9/23 Stephen Reed 12/9/23

Tulip clienteling for retail

Redesign Clienteling processes and technology to catapult retail sales and drive campaign effectiveness.

Stephen Reed 10/13/22 Stephen Reed 10/13/22

Define a strategy to expand product capabilities and develop a stronger position in the luxury retail SaaS market.

Stephen Reed 12/7/21 Stephen Reed 12/7/21

Drive record traffic, sales, and brand affinity in the renovated 5th Avenue flagship store.

Stephen Reed 11/16/21 Stephen Reed 11/16/21

Migrate from legacy CRM to Salesforce to enable rapid clienteling and client care expansion.

Stephen Reed 11/14/21 Stephen Reed 11/14/21

Improve the client experience and increase conversion with appointment and queue management capabilities.

Stephen Reed 9/1/21 Stephen Reed 9/1/21

Streamline store operations to increase client advisor sales productivity.