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I help your team successfully plan and deliver initiatives to grow the business.
(often with technology)
Common pain points:
There’s a lot to get done, and you need a thoughtful approach on how to tackle it.
You’re worried about an upcoming initiative, and it’s critical to get it done right.
The team continues to miss deadlines or takes longer than expected.
Functional expertise
Store operations
Market expansion
CRM & clienteling
Digital & omnichannel
Data & analytics
Testimonials
Monica Schwartz
Chief Digital Officer at BJ’s Wholesale Club
"Stephen’s directly contributing to our success, driving our topline growth, profitability, and online penetration."
Suzanne Dominick
Chief Revenue Officer at The Shade Store
“He's always thinking two steps ahead about implications across the business.”
Denis Velkovich
SVP Global Retail & Client Experience at David Yurman
“We couldn’t have gotten it done without him.”
Amy Kleinberg
CIO North America at The Estée Lauder Companies
“We would always count on Stephen to deliver our most challenging projects.”
How I Work
Strategy
We create alignment around your vision.
What are our directives?
What differentiates our business?
How are operations, applications, and data connected?
What are our key dependencies and limitations?
What’s the best roadmap to reach our goals?
Business process
We introduce important changes.
Which processes are critical to maintain differentiation?
How can we simplify and scale?
How will we create accurate and reliable data?
How must we change the ways we work?
Customer experience
We design winning experiences supported by data and operations.
Which technologies enhance our differentiation?
Which technologies can be standardized?
How will we integrate information for reliable experiences?
How can we deliver incremental value over time?
Why Me
Solving your problems is what makes me tick.
Get in touch
stephen.reed@sdrretail.com
Email, or fill out the form below to reach me.